Customer Service 101


Our team at Public Square hosts more than 500 events each year, attracting more than 100,000 visitors. Our goal is to ensure Public Square is a welcoming space for everyone who visits. Please review our important customer service guidelines.


CUSTOMER SERVICE POLICY

Quality customer service practices are important for the accomplishment of the GPC’s mission. They contribute to the cultivating of partnerships and successful programming for both GROUP PLAN COMMISSION and the local community.


Often you are the first and only contact someone has with our GPC and that first impression is lasting and important in projecting a favorable image.

  • Conduct yourself in a polite, courteous, and respectful manner.

  • Respect the diversity that every individual brings to Public Square.

  • Use language appropriate for a business environment.

  • Contribute to the GPC’s success by accomplishing assigned tasks quickly and professionally.

  • Treat others as you would like to be treated.

FAQ FROM GUESTS IN THE SQUARE


WIFI PASSWORD

50PublicSquare


WHERE TO BUY FOOD?

  • Joe Maxx

  • Jake’s Deli

  • Subway, Mr. Hero, Taco Bell

  • Terminal Arcade Food Court

  • Restaurants and entertainment

  • East 4th Street

  • The Flats

BUILDING NAMES AND HISTORY?

  • Terminal Tower

  • Old Stone Church

  • Key Bank Tower

  • Huntington Bank building

  • Rockefeller Building

HOW LONG HAS THIS PROGRAM BEEN HAPPENING?


WHAT IS THE SCHEDULE FOR THE BUS/RAPID?

riderta.com

WHERE IS PUBLIC PARKING LOCATED?

  • West 3rd and Rockwell

  • West 3rd Street, north towards St. Clair Avenue


WHO ARE OUR PARTNERS?

Gund Foundation, Cleveland Foundation, Key Bank


WHEN WAS THE SQUARE RENOVATED?

In 2015 for $50M


WHAT ARE OTHER FAMILY FRIENDLY ACTIVITIES DOWNTOWN?

DOWNLOAD | CUSTOMER SERVICE POLICY

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The reimagined Public Square is part of The Group Plan's mission to better connect Public Square, the Malls, and the lakefront.

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