Customer Service 101


Our team at Public Square hosts more than 500 events each year, attracting more than 100,000 visitors. Our goal is to ensure Public Square is a welcoming space for everyone who visits. Please review our important customer service guidelines.


CUSTOMER SERVICE POLICY

Quality customer service practices are important for the accomplishment of the GPC’s mission. They contribute to the cultivating of partnerships and successful programming for both GROUP PLAN COMMISSION and the local community.


Often you are the first and only contact someone has with our GPC and that first impression is lasting and important in projecting a favorable image.

  • Conduct yourself in a polite, courteous, and respectful manner.

  • Respect the diversity that every individual brings to Public Square.

  • Use language appropriate for a business environment.

  • Contribute to the GPC’s success by accomplishing assigned tasks quickly and professionally.

  • Treat others as you would like to be treated.

FAQ FROM GUESTS IN THE SQUARE


WIFI PASSWORD

"Everstream provides free wifi in The Square, and the password is 50PublicSquare"


WHERE TO BUY FOOD?

"There are many local restaurants surrounding The Square! You can search Cleveland's restaurants through our partner Destination Cleveland at https://www.thisiscleveland.com/eat-and-drink".

BUILDING NAMES AND HISTORY?

"Downtown Cleveland is full of unique architecture and rich in history!" You can tell them a few fun facts and direct them to our website: https://www.clevelandpublicsquare.com/around-the-square


HOW LONG HAS THIS PROGRAM BEEN HAPPENING?

"Summer Splash has been in The Square since 2015 and continues to expand each year!"


WHAT IS THE SCHEDULE FOR THE BUS/RAPID?

"Cleveland Public Square is a major transportation hub! Not only are there bus stops in The Square, but there is a train station on the bottom floor in Tower City Center. For more information on schedules, routes, and ticketing please visit: riderta.com or download the APP".

WHERE IS PUBLIC PARKING LOCATED?

"Thank you for visiting us in The Square! You can find information about public parking on our website clevelandpublicsquare.com under the tab


WHO ARE OUR PARTNERS?

"Thank you so much for asking, we have many incredible partners committed to our city and Cleveland Public Square, you can learn more about our many partners at https://www.clevelandpublicsquare.com/partners. This event is presented by __Fill in with sponsor__".


WHEN WAS THE SQUARE RENOVATED?

" The Square was renovated in 2015 for $50M. The Square has a rich history, you can learn more about the city center on our website at https://www.clevelandpublicsquare.com/history".

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