Our goal is to equip you with the tools you need to thrive in your new role!
Breaking it down the expectations from the moment you walk in the door to the moment you clock out empowers you with the knowledge to do your very best! We recognize knowing to inside scoop makes room for a vibrant experience for everyone!
Below you will find a SUMMARY of your daily to-do list and then you can download + review our official Daily Operating Procedures at the bottom of this page!
WHERE CAN I FIND?
PUBLIC SQUARE ADDRESS | 100 West Superior Ave ( save in case of emergency)
1ST FLOOR STOREROOM | First Floor Terminal Tower across from Brook Brothers clothing store
3RD FLOOR STOREROOM | T-3 from the freight elevator (to get back to the lobby use M-2)
STAFF + VENDOR + EMERGENCY CONTACTS | the office bulletin board (save in your phone!)
WHEN YOU ARRIVE
STORE PERSONAL ITEMS | in a storage closet
CLOCK IN | “When I Work” app (use office iPad)
CHECK EVENT CALENDAR
CHECK WEATHER CONDITIONS | adjust games
CHECK-IN | with supervisor for assignments
LUNCH BREAK | arrange with Supervisor
BRING FROM OFFICE | key lanyard, I-Pad, I-Phone, clipboard
LOAD FROM STOREROOM | program activities + "A" frame signs
SET UP EQUIPMENT | safely + properly + neatly
STORE EXTRA EQUIPMENT | underneath information table
TABLE CLOTH | on the information table
STORE CARTS | place on the side of Rebol
CHANGE SIGNAGE | today's activities
UNLOCK + INSPECT RESTROOMS | notify DCA if cleaning is required
UNLOCK ELECTRICAL BOX | for Square Sounds
ASSIST + DIRECT PERFORMERS OR VENDORS | for insurance performance allow them to care for their own equipment
ANNOUNCEMENTS | remind musician to make announcements to promote any special activities occurring
GREET GUESTS + PROVIDE ACCURATE INFORMATION
REPORT SUSPICIOUS BEHAVIOR | DCA Dispatch (216-621-6000) and Supervisor (never hesitate to call 911 immediately in the case of an emergency!)
MAINTAIN SAFETY + SECURITY OF CHILDREN
LUNCH BREAK | receive if scheduled for 6+hrs work, let the supervisor know you are taking lunch
ACTIVITY PARTICIPATE IN GAMES + PLAY
PAY ATTENTION | to provide feedback
COMPLETE EVALUATION FORMS | from parents/guardians
KEEP AREA CLEAN + ORGANIZED | for presentation + safety
COMPLETE ASSIGNED TASKS
UN-LOAD EQUIPMENT | put back in storerooms
LOCK ELECTRICAL BOX | Square Sounds
RE-LOAD EQUIPMENT | for next day
GATHER + CHANGE SIGNS
BEFORE YOU LEAVE
TAKE NOTE OF INVENTORY | is it low or damaged? tell the supervisor
CLEAN UP WORKSPACE
COMPLETE INTERNAL EVALUATION FORM | use IPad
RETURN + CHARGE | IPad, iPhone, key lanyard, clipboard
CHECK-IN | with supervisor
SAY GOODBYE | to the team
CLOCK OUT | “When I Work” app (use office iPad)
OH NO - SHUT DOWN THE SPLASH PAD!
There are times that we need to take action if the water in the Splash Pad becomes contaminated. Check out the detailed plan in the Daily Operating Procedures for that to do if the following contaminants get into the water: urine, food, vomit, fecal, or diarrhea.
WHERE DO I FIND THE “Hard Shut Down”?
The power switches are inside Rebol Café, located in the electrical panel inside the kitchen, underneath their sound system equipment.
The key to unlock the panel is on the Summer Splash key ring and lanyard.4
Hard Shut Down: The switches are individually labeled as, “Fountain” and “Splash Pad”. Turn both of the switches to the “Off” position