DAILY OPERATING PROCEDURES


Our goal is to equip you with the tools you need to thrive in your new role!


Breaking it down the expectations from the moment you walk in the door to the moment you clock out empowers you with the knowledge to do your very best! We recognize knowing to inside scoop makes room for a vibrant experience for everyone!


Below you will find a SUMMARY of your daily to-do list and then you can download + review our official Daily Operating Procedures at the bottom of this page!

WHERE CAN I FIND?


PUBLIC SQUARE ADDRESS | 100 West Superior Ave ( save in case of emergency)


1ST FLOOR STOREROOM | First Floor Terminal Tower across from Brook Brothers clothing store


3RD FLOOR STOREROOM | T-3 from the freight elevator (to get back to the lobby use M-2)


STAFF + VENDOR + EMERGENCY CONTACTS | the office bulletin board (save in your phone!)

WHEN YOU ARRIVE

  • GREET TEAM

  • STORE PERSONAL ITEMS | in a storage closet

  • CLOCK IN | “When I Work” app (use office iPad)

  • CHECK EVENT CALENDAR

  • CHECK WEATHER CONDITIONS | adjust games

  • CHECK-IN | with supervisor for assignments

  • LUNCH BREAK | arrange with Supervisor

  • BRING FROM OFFICE | key lanyard, I-Pad, I-Phone, clipboard

  • LOAD FROM STOREROOM | program activities + "A" frame signs

SET UP

  • SET UP EQUIPMENT | safely + properly + neatly

  • STORE EXTRA EQUIPMENT | underneath information table

  • TABLE CLOTH | on the information table

  • STORE CARTS | place on the side of Rebol

  • CHANGE SIGNAGE | today's activities

  • UNLOCK + INSPECT RESTROOMS | notify DCA if cleaning is required

  • UNLOCK ELECTRICAL BOX | for Square Sounds

  • ASSIST + DIRECT PERFORMERS OR VENDORS | for insurance performance allow them to care for their own equipment

  • ANNOUNCEMENTS | remind musician to make announcements to promote any special activities occurring

TO DO

  • GREET GUESTS + PROVIDE ACCURATE INFORMATION

  • REPORT SUSPICIOUS BEHAVIOR | DCA Dispatch (216-621-6000) and Supervisor (never hesitate to call 911 immediately in the case of an emergency!)